# CS-63: Blood donation request coordination

Category: Healthcare & wellbeing
Level: Intermediate
Suggested duration: 3–5 weeks

Original UXCharan practice scenario. Validate assumptions; do not present it as a commissioned client project.

## Problem
In a hypothetical hospital network, families post urgent blood requests across WhatsApp groups, creating confusion and duplicate calls. Explore a coordinated request and response experience that respects donor eligibility and privacy.

## People to learn from
Family members urgently looking for blood donors, and regular donors who want to help

## Core scope
- Raise an urgent request
- match and notify eligible donors
- confirm a donation slot

## Research questions
- How do families find donors in an emergency today?
- What would make regular donors respond quickly without feeling spammed?

## Edge cases
- Rare blood group with few donors
- donor recently donated and isn't eligible
- request is fulfilled while others are still responding

## Specific artefact
An urgent request card and donor response flow that protects phone numbers

## Evaluation question
Can a family raise a clear request in under a minute, and do donors know immediately whether they can help?

## Work to share
Problem and role; anonymised evidence; alternatives and rationale; task flow; prototype; accessibility considerations; testing findings; revisions and honest limitations.

## Request feedback
Share a viewable Figma, document or portfolio link with Saicharan on WhatsApp: https://wa.me/917093809350
Include CS-63, your name, project stage and your main feedback question. Confirm review scope, timing and any fee directly.

## Methods
- Research planning: https://www.gov.uk/service-manual/user-research/plan-user-research-for-your-service
- Research consent: https://www.gov.uk/service-manual/user-research/getting-users-consent-for-research
- Design exploration: https://www.designcouncil.org.uk/resources/the-double-diamond/
- Usability testing: https://www.nngroup.com/articles/usability-testing-101/
- Accessible forms: https://www.w3.org/WAI/tutorials/forms/
- Portfolio storytelling: https://www.nngroup.com/articles/ux-design-portfolios/