# CS-57: Field sales visit reporting

Category: Work & enterprise tools
Level: Intermediate
Suggested duration: 4–6 weeks

Original UXCharan practice scenario. Validate assumptions; do not present it as a commissioned client project.

## Problem
A hypothetical FMCG company asks field reps to log visits, orders and photos at the end of the day, so data is late and inaccurate. Explore a quick in-visit reporting flow that works on low-end phones and patchy networks.

## People to learn from
Field sales representatives who visit shops and report orders on a phone

## Core scope
- Start a visit
- record an order and photo
- sync when back online

## Research questions
- What do reps do during a typical visit?
- Why do they delay reporting today?

## Edge cases
- No network inside the shop
- shop is closed
- duplicate visit logged

## Specific artefact
An offline-first visit flow with clear sync status

## Evaluation question
Can a rep log a complete visit in under two minutes while standing in a shop?

## Work to share
Problem and role; anonymised evidence; alternatives and rationale; task flow; prototype; accessibility considerations; testing findings; revisions and honest limitations.

## Request feedback
Share a viewable Figma, document or portfolio link with Saicharan on WhatsApp: https://wa.me/917093809350
Include CS-57, your name, project stage and your main feedback question. Confirm review scope, timing and any fee directly.

## Methods
- Research planning: https://www.gov.uk/service-manual/user-research/plan-user-research-for-your-service
- Research consent: https://www.gov.uk/service-manual/user-research/getting-users-consent-for-research
- Design exploration: https://www.designcouncil.org.uk/resources/the-double-diamond/
- Usability testing: https://www.nngroup.com/articles/usability-testing-101/
- Accessible forms: https://www.w3.org/WAI/tutorials/forms/
- Portfolio storytelling: https://www.nngroup.com/articles/ux-design-portfolios/