# CS-56: Booking a slot at a government service centre

Category: Public & community services
Level: Beginner
Suggested duration: 2–3 weeks

Original UXCharan practice scenario. Validate assumptions; do not present it as a commissioned client project.

## Problem
A fictional public service centre uses walk-in queues that waste whole days. Explore an online slot booking flow that tells people exactly which documents to bring and what happens on arrival.

## People to learn from
Citizens who need an in-person appointment for documents such as an ID update

## Core scope
- Choose a service and centre
- book a time slot
- see a document checklist

## Research questions
- What goes wrong on the day of a visit today?
- How do people with low digital confidence prefer to book?

## Edge cases
- No slots this week
- person books for a family member
- centre closed unexpectedly

## Specific artefact
A plain-language document checklist with a shareable summary

## Evaluation question
Do people arrive with the right documents and know what to do at the centre?

## Work to share
Problem and role; anonymised evidence; alternatives and rationale; task flow; prototype; accessibility considerations; testing findings; revisions and honest limitations.

## Request feedback
Share a viewable Figma, document or portfolio link with Saicharan on WhatsApp: https://wa.me/917093809350
Include CS-56, your name, project stage and your main feedback question. Confirm review scope, timing and any fee directly.

## Methods
- Research planning: https://www.gov.uk/service-manual/user-research/plan-user-research-for-your-service
- Research consent: https://www.gov.uk/service-manual/user-research/getting-users-consent-for-research
- Design exploration: https://www.designcouncil.org.uk/resources/the-double-diamond/
- Usability testing: https://www.nngroup.com/articles/usability-testing-101/
- Accessible forms: https://www.w3.org/WAI/tutorials/forms/
- Portfolio storytelling: https://www.nngroup.com/articles/ux-design-portfolios/