# CS-55: Metro and bus journey in one ticket

Category: Travel & mobility
Level: Advanced
Suggested duration: 5–7 weeks

Original UXCharan practice scenario. Validate assumptions; do not present it as a commissioned client project.

## Problem
A hypothetical city mobility app wants to offer one ticket across metro and buses. Commuters currently juggle cards, cash and multiple apps. Explore planning, paying and validating a multi-modal journey, including delays and transfers.

## People to learn from
Daily commuters who combine metro, bus and auto rides in a large Indian city

## Core scope
- Plan a multi-modal route
- buy one ticket
- validate at each transfer

## Research questions
- How do commuters decide between routes today?
- What causes stress at transfers?

## Edge cases
- Bus cancelled mid-journey
- phone battery low at the gate
- fare changes after a route change

## Specific artefact
A journey view that works offline at ticket gates

## Evaluation question
Can commuters complete a two-transfer journey without confusion about where and how to validate?

## Work to share
Problem and role; anonymised evidence; alternatives and rationale; task flow; prototype; accessibility considerations; testing findings; revisions and honest limitations.

## Request feedback
Share a viewable Figma, document or portfolio link with Saicharan on WhatsApp: https://wa.me/917093809350
Include CS-55, your name, project stage and your main feedback question. Confirm review scope, timing and any fee directly.

## Methods
- Research planning: https://www.gov.uk/service-manual/user-research/plan-user-research-for-your-service
- Research consent: https://www.gov.uk/service-manual/user-research/getting-users-consent-for-research
- Design exploration: https://www.designcouncil.org.uk/resources/the-double-diamond/
- Usability testing: https://www.nngroup.com/articles/usability-testing-101/
- Accessible forms: https://www.w3.org/WAI/tutorials/forms/
- Portfolio storytelling: https://www.nngroup.com/articles/ux-design-portfolios/