# CS-48: Readable household bill explanation

Category: Inclusion & everyday access
Level: Beginner
Suggested duration: 2–3 weeks

Original UXCharan practice scenario. Validate assumptions; do not present it as a commissioned client project.

## Problem
A fictional bill viewer mixes charges, adjustments and due dates without a clear hierarchy. Explore a plain-language summary with access to detailed line items, using synthetic amounts and explaining unknown charges.

## People to learn from
Adults trying to understand an unfamiliar utility bill

## Core scope
- Find amount due
- inspect a charge
- ask for clarification

## Research questions
- Which terms are unclear?
- How do people verify a surprising amount?

## Edge cases
- Credit balance
- estimated charge

## Specific artefact
An annotated bill and content hierarchy

## Evaluation question
Can participants explain the total and find the due date?

## Work to share
Problem and role; anonymised evidence; alternatives and rationale; task flow; prototype; accessibility considerations; testing findings; revisions and honest limitations.

## Request feedback
Share a viewable Figma, document or portfolio link with Saicharan on WhatsApp: https://wa.me/917093809350
Include CS-48, your name, project stage and your main feedback question. Confirm review scope, timing and any fee directly.

## Methods
- Research planning: https://www.gov.uk/service-manual/user-research/plan-user-research-for-your-service
- Research consent: https://www.gov.uk/service-manual/user-research/getting-users-consent-for-research
- Design exploration: https://www.designcouncil.org.uk/resources/the-double-diamond/
- Usability testing: https://www.nngroup.com/articles/usability-testing-101/
- Accessible forms: https://www.w3.org/WAI/tutorials/forms/
- Portfolio storytelling: https://www.nngroup.com/articles/ux-design-portfolios/