# CS-38: Neighbourhood item lending

Category: Sustainability & local living
Level: Intermediate
Suggested duration: 3–4 weeks

Original UXCharan practice scenario. Validate assumptions; do not present it as a commissioned client project.

## Problem
A fictional community relies on chats to lend tools, leading to unclear return dates and condition expectations. Explore a low-pressure agreement and return process that protects both parties’ personal details.

## People to learn from
Neighbours lending occasional-use household tools

## Core scope
- Request an item
- agree a handover
- record a return

## Research questions
- What makes lending comfortable?
- How are delays and damage discussed?

## Edge cases
- Late return
- disputed condition

## Specific artefact
A lending agreement and exception flow

## Evaluation question
Can both parties understand responsibilities before confirming?

## Work to share
Problem and role; anonymised evidence; alternatives and rationale; task flow; prototype; accessibility considerations; testing findings; revisions and honest limitations.

## Request feedback
Share a viewable Figma, document or portfolio link with Saicharan on WhatsApp: https://wa.me/917093809350
Include CS-38, your name, project stage and your main feedback question. Confirm review scope, timing and any fee directly.

## Methods
- Research planning: https://www.gov.uk/service-manual/user-research/plan-user-research-for-your-service
- Research consent: https://www.gov.uk/service-manual/user-research/getting-users-consent-for-research
- Design exploration: https://www.designcouncil.org.uk/resources/the-double-diamond/
- Usability testing: https://www.nngroup.com/articles/usability-testing-101/
- Accessible forms: https://www.w3.org/WAI/tutorials/forms/
- Portfolio storytelling: https://www.nngroup.com/articles/ux-design-portfolios/