# CS-36: Repair-service comparison

Category: Sustainability & local living
Level: Intermediate
Suggested duration: 3–4 weeks

Original UXCharan practice scenario. Validate assumptions; do not present it as a commissioned client project.

## Problem
A fictional directory lists technicians without clarifying inspection fees, scope or service area. Explore how a customer describes a problem, compares estimates and approves additional work.

## People to learn from
Residents seeking repair for a household item

## Core scope
- Describe an issue
- compare estimates
- approve a change

## Research questions
- What helps a customer judge a quote?
- What cannot be priced before inspection?

## Edge cases
- Diagnosis changes
- provider cancels

## Specific artefact
A quote comparison and approval trail

## Evaluation question
Can users distinguish an estimate from an agreed final scope?

## Work to share
Problem and role; anonymised evidence; alternatives and rationale; task flow; prototype; accessibility considerations; testing findings; revisions and honest limitations.

## Request feedback
Share a viewable Figma, document or portfolio link with Saicharan on WhatsApp: https://wa.me/917093809350
Include CS-36, your name, project stage and your main feedback question. Confirm review scope, timing and any fee directly.

## Methods
- Research planning: https://www.gov.uk/service-manual/user-research/plan-user-research-for-your-service
- Research consent: https://www.gov.uk/service-manual/user-research/getting-users-consent-for-research
- Design exploration: https://www.designcouncil.org.uk/resources/the-double-diamond/
- Usability testing: https://www.nngroup.com/articles/usability-testing-101/
- Accessible forms: https://www.w3.org/WAI/tutorials/forms/
- Portfolio storytelling: https://www.nngroup.com/articles/ux-design-portfolios/