# CS-29: Volunteer shift coordination

Category: Public & community services
Level: Intermediate
Suggested duration: 3–4 weeks

Original UXCharan practice scenario. Validate assumptions; do not present it as a commissioned client project.

## Problem
A fictional volunteer programme manages shifts in spreadsheets and chat. Explore how people can choose a suitable role, understand preparation requirements and withdraw early enough for organisers to respond.

## People to learn from
Community volunteers and organisers

## Core scope
- Choose a shift
- confirm requirements
- cancel or replace

## Research questions
- Why do volunteers drop out?
- What information reduces uncertainty before arrival?

## Edge cases
- Unfilled role
- late cancellation

## Specific artefact
A two-role service blueprint and shift states

## Evaluation question
Can both roles identify who is expected and what remains unfilled?

## Work to share
Problem and role; anonymised evidence; alternatives and rationale; task flow; prototype; accessibility considerations; testing findings; revisions and honest limitations.

## Request feedback
Share a viewable Figma, document or portfolio link with Saicharan on WhatsApp: https://wa.me/917093809350
Include CS-29, your name, project stage and your main feedback question. Confirm review scope, timing and any fee directly.

## Methods
- Research planning: https://www.gov.uk/service-manual/user-research/plan-user-research-for-your-service
- Research consent: https://www.gov.uk/service-manual/user-research/getting-users-consent-for-research
- Design exploration: https://www.designcouncil.org.uk/resources/the-double-diamond/
- Usability testing: https://www.nngroup.com/articles/usability-testing-101/
- Accessible forms: https://www.w3.org/WAI/tutorials/forms/
- Portfolio storytelling: https://www.nngroup.com/articles/ux-design-portfolios/