# CS-25: Travel disruption rebooking

Category: Travel & mobility
Level: Intermediate
Suggested duration: 3–4 weeks

Original UXCharan practice scenario. Validate assumptions; do not present it as a commissioned client project.

## Problem
A hypothetical booking service offers alternatives without showing baggage, connection and cost differences. Investigate how a traveller can compare changes and confirm a replacement without accidentally losing the original support options.

## People to learn from
Travellers handling a cancelled fictional journey

## Core scope
- Review disruption
- compare alternatives
- confirm a change

## Research questions
- What information is essential under time pressure?
- Which trade-offs cause hesitation?

## Edge cases
- No suitable alternative
- price change

## Specific artefact
A disruption journey and confirmation summary

## Evaluation question
Can participants explain what changes before confirming?

## Work to share
Problem and role; anonymised evidence; alternatives and rationale; task flow; prototype; accessibility considerations; testing findings; revisions and honest limitations.

## Request feedback
Share a viewable Figma, document or portfolio link with Saicharan on WhatsApp: https://wa.me/917093809350
Include CS-25, your name, project stage and your main feedback question. Confirm review scope, timing and any fee directly.

## Methods
- Research planning: https://www.gov.uk/service-manual/user-research/plan-user-research-for-your-service
- Research consent: https://www.gov.uk/service-manual/user-research/getting-users-consent-for-research
- Design exploration: https://www.designcouncil.org.uk/resources/the-double-diamond/
- Usability testing: https://www.nngroup.com/articles/usability-testing-101/
- Accessible forms: https://www.w3.org/WAI/tutorials/forms/
- Portfolio storytelling: https://www.nngroup.com/articles/ux-design-portfolios/