# CS-09: Subscription renewal control

Category: Money & financial tools
Level: Beginner
Suggested duration: 2–3 weeks

Original UXCharan practice scenario. Validate assumptions; do not present it as a commissioned client project.

## Problem
Imagine subscriptions whose renewal dates and cancellation steps are scattered across services. Explore a dashboard that helps people distinguish reminders from completed cancellations and review upcoming commitments.

## People to learn from
Adults managing recurring digital subscriptions

## Core scope
- Add a subscription
- review renewal
- record cancellation

## Research questions
- How do people discover an unwanted renewal?
- What confirmation do they keep?

## Edge cases
- Trial converts to paid
- cancellation remains pending

## Specific artefact
A renewal timeline and cancellation confirmation pattern

## Evaluation question
Can participants tell whether a subscription has actually ended?

## Work to share
Problem and role; anonymised evidence; alternatives and rationale; task flow; prototype; accessibility considerations; testing findings; revisions and honest limitations.

## Request feedback
Share a viewable Figma, document or portfolio link with Saicharan on WhatsApp: https://wa.me/917093809350
Include CS-09, your name, project stage and your main feedback question. Confirm review scope, timing and any fee directly.

## Methods
- Research planning: https://www.gov.uk/service-manual/user-research/plan-user-research-for-your-service
- Research consent: https://www.gov.uk/service-manual/user-research/getting-users-consent-for-research
- Design exploration: https://www.designcouncil.org.uk/resources/the-double-diamond/
- Usability testing: https://www.nngroup.com/articles/usability-testing-101/
- Accessible forms: https://www.w3.org/WAI/tutorials/forms/
- Portfolio storytelling: https://www.nngroup.com/articles/ux-design-portfolios/