# CS-04: Finding a counselling service

Category: Healthcare & wellbeing
Level: Advanced
Suggested duration: 4–6 weeks

Original UXCharan practice scenario. Validate assumptions; do not present it as a commissioned client project.

## Problem
A fictional directory lists providers but makes cost, format and availability difficult to compare. Investigate what information helps someone choose a suitable introductory conversation without asking them to disclose sensitive experiences.

## People to learn from
Adults exploring a non-emergency counselling appointment

## Core scope
- Explore providers
- compare logistics
- request an introduction

## Research questions
- What makes a listing feel trustworthy?
- What information can remain private until contact?

## Edge cases
- No suitable availability
- user wants to leave quickly

## Specific artefact
A comparison model and privacy-conscious intake flow

## Evaluation question
Can users compare practical options without unnecessary disclosure?

## Work to share
Problem and role; anonymised evidence; alternatives and rationale; task flow; prototype; accessibility considerations; testing findings; revisions and honest limitations.

## Request feedback
Share a viewable Figma, document or portfolio link with Saicharan on WhatsApp: https://wa.me/917093809350
Include CS-04, your name, project stage and your main feedback question. Confirm review scope, timing and any fee directly.

## Methods
- Research planning: https://www.gov.uk/service-manual/user-research/plan-user-research-for-your-service
- Research consent: https://www.gov.uk/service-manual/user-research/getting-users-consent-for-research
- Design exploration: https://www.designcouncil.org.uk/resources/the-double-diamond/
- Usability testing: https://www.nngroup.com/articles/usability-testing-101/
- Accessible forms: https://www.w3.org/WAI/tutorials/forms/
- Portfolio storytelling: https://www.nngroup.com/articles/ux-design-portfolios/