# CS-01: Clinic appointment preparation

Category: Healthcare & wellbeing
Level: Beginner
Suggested duration: 2–3 weeks

Original UXCharan practice scenario. Validate assumptions; do not present it as a commissioned client project.

## Problem
A fictional clinic confirms a time but leaves preparation, arrival instructions and rescheduling scattered across messages. Explore how a first-time visitor can understand what happens next without needing repeated calls.

## People to learn from
Patients booking a first outpatient visit

## Core scope
- Book a slot
- review preparation
- change the appointment

## Research questions
- What information is needed before committing to a slot?
- How do people currently prepare for a first visit?

## Edge cases
- The clinician changes the time
- a visitor books for a family member

## Specific artefact
A preparation checklist and appointment lifecycle map

## Evaluation question
Can participants find the preparation steps and successfully reschedule?

## Work to share
Problem and role; anonymised evidence; alternatives and rationale; task flow; prototype; accessibility considerations; testing findings; revisions and honest limitations.

## Request feedback
Share a viewable Figma, document or portfolio link with Saicharan on WhatsApp: https://wa.me/917093809350
Include CS-01, your name, project stage and your main feedback question. Confirm review scope, timing and any fee directly.

## Methods
- Research planning: https://www.gov.uk/service-manual/user-research/plan-user-research-for-your-service
- Research consent: https://www.gov.uk/service-manual/user-research/getting-users-consent-for-research
- Design exploration: https://www.designcouncil.org.uk/resources/the-double-diamond/
- Usability testing: https://www.nngroup.com/articles/usability-testing-101/
- Accessible forms: https://www.w3.org/WAI/tutorials/forms/
- Portfolio storytelling: https://www.nngroup.com/articles/ux-design-portfolios/